LAUNDRY SAUCE RETURN / REFUND POLICY
Last updated: November 5, 2025
AGREEMENT TO POLICY
This Return / Refund Policy is part of our Terms of Service ("Terms") and should be read alongside our Terms of Service. Please carefully review our Return / Refund Policy when purchasing our products. This policy will apply to any order you place with Laundry Sauce.
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may request a replacement or a refund within the timeframes specified below.
Our goal is to constantly improve our product and brand experience; our customer's feedback is vitally important to this process. Any, and all, feedback you can provide is welcomed!
More Simply Put
This policy explains how to get a replacement or refund if you're not satisfied with your Laundry Sauce purchase. You have 30 days from purchase to submit a request, and you don't have to return the product if approved.
PRODUCT REPLACEMENTS AND REFUNDS
With Onward Protection
If you've added Onward Protection to your Laundry Sauce order and something has happened to your shipment, or you are not satisfied with your purchase and would like to request a replacement or refund, you can quickly file a claim through:
- The email that Onward Protection sends you after you place your order, or
- The Onward Portal (https://portal.onwardprotection.com)
Onward Protection provides additional coverage and a streamlined claims process for eligible orders. Please refer to Onward Protection's terms and conditions for specific coverage details.
Without Onward Protection
If you are not satisfied with your purchase, you do not have Onward Protection, and would like to request a replacement or refund, please submit a request through one of the following methods:
- Option 1: Replacement/Refund Portal Submit your request through our Replacement/Refund Portal.
- Option 2: Email Email us at [email protected] with your request.
More Simply Put
If you have Onward Protection, use their portal to file claims. If you don't have Onward Protection, use our replacement/refund portal or email us directly.
REQUIRED INFORMATION FOR REPLACEMENT OR REFUND REQUESTS
To process your replacement or refund request, you will need to provide the following information:
- Your order number (purchase order #/transaction #/receipt ID)
- The email address you used for your purchase
- The date of purchase
- A description of the product issues
- Supporting photo(s) clearly showing the product issues
- Whether you would like the product replaced or refunded
Important: Requests without complete information may experience delays in processing. Please ensure all required information is included with your initial request.
More Simply Put
To get a replacement or refund, you need to tell us your order number, email, what's wrong with the product, include photos, and whether you want a replacement or refund.
REVIEW AND APPROVAL PROCESS
Once you submit your request, the Laundry Sauce Team will review it to determine whether a replacement or refund is approved. We carefully review each request to ensure we're providing excellent customer service while maintaining fair policies.
Review Timeline:
- We aim to review and respond to all requests within 3-5 business days
- You will receive an email notification regarding the status of your request
- If additional information is needed, we will contact you promptly
Approval Criteria:
Replacements or refunds may be approved for reasons including, but not limited to:
- Product defects or damage
- Product does not match description
- Unsatisfactory product performance
- Shipping damage or loss
- Other quality concerns
We reserve the right to deny requests that do not meet our policy requirements or appear fraudulent.
More Simply Put
Our team will review your request within 3-5 business days and let you know if it's approved. We'll email you with the decision.
TIME LIMITS FOR REQUESTS
All requests for replacements or refunds must be submitted within 30 days of the original purchase date.
Requests submitted after 30 days from the purchase date will not be eligible for replacement or refund, except where required by law or in cases of product defects covered by warranty.
Membership Refunds
For information about refunds for The Sauciety Membership (Premium Tier), please refer to Section 7 of our Terms of Service.
More Simply Put
You have 30 days from when you bought the product to ask for a replacement or refund. After that, we can't help unless there's a warranty issue or legal requirement.
RETURN PROCESS
You are not required to return the product if your replacement or refund request is approved.
In the event a replacement or a refund is approved, we do not require you to return the original product. We would rather save you the hassle and help the environment by reducing unnecessary shipping.
Exception:
In rare circumstances, we may request the return of a product for quality control or investigation purposes. If a return is requested, we will provide:
- A prepaid return shipping label
- Clear instructions for returning the product
- Confirmation once the return is received
You will not be charged for return shipping if we request a return.
More Simply Put
You don't have to send the product back if we approve your replacement or refund. We'd rather save you time and reduce waste. In rare cases, we might ask for it back, and we'll pay for shipping if we do.
REFUND PROCESSING
Processing Timeline
After the Laundry Sauce Team reviews your refund request and determines a refund is warranted, we will process your refund according to the following timeline:
- Initial Processing: Approximately 5 business days from approval of your refund request
- Credit Card Refunds: May take 1-2 billing cycles to appear on your credit card statement, depending on your financial institution
- Other Payment Methods: Timing may vary depending on the payment method used
Refund Method
Refunds will be issued to the original payment method used for the purchase. We cannot process refunds to a different payment method or account.
Notification
We will notify you by email when your refund has been processed. This email will include:
- Confirmation that the refund was processed
- The amount refunded
- The expected timeframe for the refund to appear in your account
Partial Refunds
In some cases, we may approve a partial refund if:
- Only part of your order is affected
- You received a discount or promotional offer that affects the refund amount
- Shipping costs are non-refundable (unless the issue was our error)
More Simply Put
Once approved, refunds take about 5 business days to process, then 1-2 billing cycles to show up in your account. We'll email you when it's done. Refunds go back to the original payment method you used.
REPLACEMENTS
Replacement Process
If you request and are approved for a replacement product:
- We will ship a replacement product to you at no additional charge
- You will receive a shipping confirmation email with tracking information
- The replacement will be shipped to the same address as your original order, unless you request otherwise
- Standard shipping times apply to replacement orders
Out of Stock Items
If the product you ordered is out of stock or discontinued:
- We will offer a comparable alternative product
- We will offer a full refund if no suitable alternative is available
- You will have the option to choose between the alternative or refund
More Simply Put
If we approve a replacement, we'll send you a new product for free with tracking. If the product is out of stock, we'll offer something similar or give you a refund instead.
EXCLUSIONS AND LIMITATIONS
This Return / Refund Policy does not apply to:
- Products purchased from third-party retailers (not directly from Laundry Sauce)
- Products that have been used improperly or contrary to product instructions
- Products damaged due to misuse, abuse, or normal wear and tear
- Products purchased through unauthorized resellers
- Gift cards or store credit (unless required by law)
Fraudulent Requests:
We reserve the right to deny replacement or refund requests that appear fraudulent or abusive. Repeated requests without valid cause may result in account suspension or termination.
Final Sale Items:
Items marked as "Final Sale," "Clearance," or similar designations at the time of purchase are not eligible for returns or refunds unless defective or as otherwise required by law.
More Simply Put
This policy doesn't cover products bought elsewhere, damaged through misuse, or marked as final sale. We can deny requests that seem fraudulent.
SHIPPING COSTS
Original Shipping Costs
Original shipping costs are non-refundable unless:
- The return is due to our error (wrong item sent, defective product, etc.)
- Required by applicable law
Return Shipping Costs
Since we do not require returns of products, you will not incur return shipping costs in most cases. If we request a return for quality control purposes, we will provide a prepaid return label at no cost to you.
More Simply Put
We don't refund original shipping costs unless the problem was our fault. Since you don't have to return products, you won't pay return shipping either.
STATE-SPECIFIC RIGHTS
California Residents
If you are a California resident, you may have additional rights under California law. For assistance, you may contact:
California Department of Consumer Affairs
Complaint Assistance Unit
1625 North Market Blvd., Suite N 112
Sacramento, CA 95834
Phone: (800) 952-5210 or (916) 445-1254
Other States
Residents of other states may have additional rights under applicable state consumer protection laws. This policy does not limit any rights you may have under applicable law.
More Simply Put
Depending on where you live, you may have additional consumer rights beyond what's in this policy.
CONTACT US
If you have any questions concerning our Return / Refund Policy, or if you need assistance with a replacement or refund request, please contact us:
Email: [email protected]
Replacement/Refund Portal: https://laundrysauce.com/pages/replacement-refund
Onward Protection Portal: https://portal.onwardprotection.com
Laundry Sauce, Inc.
100 Easy Street, Unit 1055
Carefree, AZ 85377
United States
Customer Service Hours: Monday - Friday, 9:00 AM - 5:00 PM MST
We strive to respond to all inquiries within 1-2 business days.
MODIFICATIONS TO THIS POLICY
We reserve the right to modify this Return / Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We will update the "Last updated" date at the top of this policy to reflect when changes were made.
Your continued use of our products and services after any modifications to this policy constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.
More Simply Put
We can change this policy at any time. If we do, we'll update the date at the top. By continuing to buy from us, you agree to any changes.
Last updated: November 5, 2025
