Upgrade to the __tier_name__

You’re attempting to view exclusive content only for members in the __tier_name__.

Upgrade to __tier_name__

Upgrade to the __tier_name__

You’re attempting to view exclusive content only for members in the __tier_name__.

Current Plan

Upgrade to __tier_name__

Better smelling, cleaner laundry or your money back.

Support

How can we help?

Contact Us

What are Laundry Sauce's Customer Support hours?
Laundry Sauce Contact Emails:
What is the email address I should contact in case I have questions about your Terms of Service, Privacy Policy, Cookie Policy, Website Disclaimer Policy, and/or Refund policy?
How can I update or delete my account?
What if I want to speak to a manager?

General Product Use

What should I be aware of when using liquid laundry detergent pods?
Can I buy Laundry Sauce Liquid Laundry Detergent in bottles instead of pods?
What happens to the scent if you add generic Fabric Softener?
Can I use Laundry Sauce Liquid Laundry Detergent Pods for any type of clothing?
How can I use Liquid Laundry Detergent Pods when the washing machine comes with an automated detergent dispenser?
Can you use Laundry Sauce Liquid Laundry Detergent Pods in cold water?
Are Laundry Sauce Liquid Laundry Detergent Pods larger than normal Laundry Pods or the same size?
Are Liquid Laundry Detergent Pods compatible with High-Efficiency (HE)?
Can you use the Liquid Laundry Detergent Pods in hard and soft-conditioned water?
Can you use bleach and Liquid Laundry Detergent Pods together?
Will the dryer lessen the fragrance life? How long can I expect the fragrance to last on my clothes?
How long can you expect the fragrance to last on my garments?
How many Laundry Sauce Liquid Laundry Detergent Pods should be used for a large load?
What is considered 1 load (pound-wise)?  How many pounds can one Laundry Sauce Liquid Laundry Detergent Pod clean?
 How many Laundry Sauce Liquid Laundry Detergent Pods are in a box/container?
Do I use Laundry Sauce Liquid Laundry Detergent Pods in place of detergent or with it?
Can I use a Fabric Softener (Fabric Conditioner) with Liquid Laundry Detergent Pods?
What are Laundry Sauce Liquid Laundry Detergent Pods made of?
Do Laundry Sauce Liquid Laundry Detergent Pods use water-soluble polymer casing?
With Laundry Sauce Liquid Laundry Detergent Pods, is it recommended to use Dryer Sheets with another scent given they may interfere with the Laundry Sauce scent?
When a Laundry Sauce Liquid Laundry Detergent Pod film/membrane gets stuck on clothes, what should be done to remove the pod film safely?
Do Laundry Sauce Liquid Laundry Detergent Pods work on work clothes like greasy shirts and pants?
If Laundry Sauce scents are interchanged between washes, will the scents get mixed up?
For our first load of wash with Laundry Sauce Liquid Laundry Detergent Pods should we use 1 or 2 liquid laundry detergent pods?
I have a top loading, HE washing machine, and I typically do a full load of whites, a full load of towels, and a full load of colors/darks. Would I want to be using 2 laundry pods for each of these loads?
Are Laundry Sauce’s Luxury Scented Dryer Sheets wrinkle-resistant?
Do Laundry Sauce’s Luxury Scented Dryer Sheets leave a coating on cotton like store-bought ones do?
Will Laundry Sauce’s Liquid Laundry Detergent Pods work with Miele (German washer and dryer)?
How does Laundry Sauce’s Liquid Laundry Detergent Pods do with bodily fluids stains such as urine, feces, blood, and anything that can leak out of a human body?
For Laundry Sauce’s Advanced In-Wash Scent Booster, are there specific measurements depending on load size? How many loads can one pack of scent booster be used for?
Is using of vinegar as the fabric softener will affect/lessen the scent of the laundry pods?
How do I use the Scent Discovery Set?
Can I choose just one scent to be included on the Scent Discovery Kit (e.g. Discovery kit will only have Australian Sandalwood)?
Is Scent Discovery Set refillable?
Can I mix and match scents from the Scent Discovery Set to create a custom blend?
For Laundry Sauce’s Luxury 3-Wick Candle (Bougie Parfumée), one or more of the wood wicks doesn’t seem to hold the flame properly, is this normal or considered defective?

Returns & Exchanges

How does Laundry Sauce handle a product replacement or a refund?
Do I need authorization before returning an item?
If I request a replacement or a refund do I need to return the damaged product?
How many days from the date of purchase must a replacement or refund request be submitted?
How many days will it take to process a replacement or refund request?
Who pays for return shipping?
If I need a product replacement or a refund for my order do I need to return the product?
Is there a return option for the Scent Discovery Set if the scents are not to my liking?

Shipping & Protection

Do you ship internationally?
Does Laundry Sauce ship products classified as hazardous materials, including the Fine Fragrance (Eau De Parfum) and Scent Discovery Set, to Alaska, Guam, Hawaii, Northern Mariana Islands, Puerto Rico, the U.S. Virgin Islands, or APO/FPOs?
How long does it take for my shipment to arrive?
What carrier will Laundry Sauce be using?
Where does Laundry Sauce sell/ship products to?
Will I get a shipping confirmation code?
How do I track my order?
How does Onward Protection work?
How Do I File A Claim?
How Much Time Do I Have To File A Claim?
What happens if my replacement Laundry Sauce order through Onward Protection also gets lost, stolen or damaged?
Is free shipping available for the Scent Discovery Set?
What are the shipping options for the Scent Discovery Set?

Account, Subscription & Rewards

What payments does Laundry Sauce accept?
When will my card be charged next?
How do I cancel my Subscription from Laundry Sauce?
How do I view my order history?
How can I unsubscribe from my subscription?
Do Laundry Sauce Rewards Points expire? From the account dashboard, can we see available points and when those points expire?
Are customers notified when Laundry Sauce Rewards Points are about to expire?

Safety & Storage

Are Laundry Sauce Liquid Laundry Detergent Pods unsafe for septic systems?
Will Laundry Sauce Liquid Laundry Detergent Pods clog my washing machine?
Are the Laundry Sauce fragrances / Scents safe to use for people with sensitive skin from allergies?
Do these Liquid Laundry Detergent Pods contain dye?
Is it safe to use Liquid Laundry Detergent Pods on baby clothing?
Do Laundry Sauce products contain nut oils or alcohols?
How should Laundry Sauce Liquid Laundry Detergent Pods be stored?
Do Laundry Sauce Liquid Laundry Detergent Pods contain endocrine-disrupting chemicals?
Are Laundry Sauce’s Liquid Laundry Detergent Pods “Greywater” safe?
Is it recommended to either boil or steam the Laundry Sauce Liquid Laundry Detergent Pods?
Do Laundry Sauce Liquid Laundry Detergent Pods Expire?
How do I properly store the Scent Discovery Set to preserve the fragrances?
What is the shelf life of the scents in the Scent Discovery Set?

Environmental Impact

Does Laundry Sauce have a cruelty-free certification? 
Are the Laundry Sauce Liquid Laundry Detergent Pods made in the USA?
Is Laundry Sauce developing a laundry detergent delivery method that eliminates microplastics (i.e. PVOH)?
Do Dryer Sheets decompose in landfills? And if not, how do they affect our landfills?
Who does Onward Protection partner with to make shipments carbon neutral?

Other Questions

How can I contact you regarding CCPA-related questions?
Do you collect or plan to collect personal information from me?
How can I opt-out of emails, newsletters, and other communications?
Is your website or app offered to users under the age of 18?
Is your website or app offered to users under the age of 13?
Are you planning to sell at Amazon?
How many scents do you have?
Are we planning to release merchandise?
The Amazon Luxury Scented Laundry Detergent Pods & In-Wash Scent Booster Bundle is 96.00$? Is there something special about them that can explain the price?
How can I opt out of emails, newsletters, and other communications?
Are Laundry Sauce Liquid Laundry Detergent Pods safe to use for cleaning the floor and kitchen cabinets?