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Customer Support (General, Billing, Returns questions): help@laundrysauce.com or (800) 698-8246
Shipping related questions: shipping@laundrysauce.com
Privacy-related questions: privacy@laundrysauce.com
Partnership related questions: partnerships@laundrysauce.com
Affiliates related questions: affiliates@laundrysauce.com
You can contact Laundry Sauce at help@laundrysauce.com for all questions related to our company policies, which are listed below:
If you want to update your user account, log in to your account and go to your settings, you can delete your account there. You can also contact us at help@laundrysauce.com and we can help with your request!
You can contact us at help@laundrysauce.com, provide any details and the times you are available to talk, and the Laundry Sauce Team will follow up with you to schedule a time to chat.
Do not ingest liquid laundry detergent pods.
Keep liquid laundry detergent pods out of the reach and sight of children.
Keep liquid laundry detergent pods closed and in their original container when not in use.
Do not cut or puncture liquid laundry detergent pods.
Keep liquid laundry detergent pods, when not in use, away from moisture, and avoid handling them with wet hands.
If liquid laundry detergent pods stick together, do not try to separate them.
Liquid laundry detergent pods may cause skin irritation.
Liquid laundry detergent pods may cause eye irritation.
Call the local Poison Control Center immediately (+1-800-222-1222 in the USA) if the liquid laundry detergent pod or liquid laundry detergent pod is swallowed or gets in the eyes.
Our goal is to make Laundry as mess-free and easy-to-use as possible, so we only offer our Liquid Laundry Detergent in 22mL dissolvable pods.
Great question! We are excited to share that we have Performance Laundry Fabric Softener with the same luxury fragrances that our customer’s love. Check them out here Laundry Sauce.
If you have a generic Fabric Softener, and use this alongside Laundry Sauce Liquid Laundry Detergent Pods, this may lessen the Laundry Sauce fragrance, so we recommend using unscented fabric softener or Laundry Sauce’s Performance Laundry Fabric Softener.
Our Liquid Laundry Detergent Pods can be used for most types of clothing and other items such as bed sheets, towels, and more. We do recommend reading the wash instructions for your clothing before washing your laundry with Laundry Sauce Liquid Laundry Detergent Pods because some fabrics need to be dry cleaned and/or washed by hand.
If your washing machine has an automatic detergent dispenser, skip the dispenser, place the Liquid Laundry Detergent Pod directly into the back of the bottom of the wash drum (rather than the dispenser), then place your clothes in the wash drum and start your laundry machine.
Yes, our Laundry Detergent Pods are good to use in both warm and cold water! We recommend using cold water, as it is significantly better for the environment since the cycle uses less energy to heat the water.
Typically, laundry pods range in size from 14 ml to 22 ml. Laundry Sauce offers Liquid Laundry Detergent in a 22 ml concentrated Pod to get the job done right the first time!
Yes! Laundry Sauce Liquid Laundry Detergent Pods can be used in all washing machines, including High-Efficiency (HE) washing machines. Liquid Laundry Detergent Pods are low sudsing, which is good for machines that use less water.
Yes, Laundry Sauce Liquid Laundry Detergent Pods will work in both types of water (Hard water / Soft water) used during a wash cycle. Please note, hard water may lessen the fragrance life.
Yes, you can use bleach with Laundry Sauce Liquid Laundry Detergent Pods. If you decide to use bleach, we recommend following the directions provided by the bleach manufacturer and using the special compartment on your washing machine marked “Bleach”, if available. Using bleach will likely lessen the fragrance life.
Yes, the dryer will likely lessen the fragrance life if you decide to use a high heat setting. We recommend using the following Dryer Settings (Low Heat or Tumble Dry), or to hang dry your laundry garments, to maximize fragrance life.
Additionally, to further maximize fragrance strength and fragrance life, we recommend utilizing our Advanced In-Wash Scent Booster and/or our Luxury Scented Dryer Sheets alongside Laundry Sauce Liquid Laundry Detergent Pods.
Fragrance life depends on a number of different factors. With that said, based on our testing, fragrance life is estimated to last 1-2 weeks on your garments.
For a Regular/Medium (6 pounds) sized load, we suggest using 1 Liquid Laundry Detergent Pod. If a washing machine is about 3/4 full of sheets/large towels, which can be considered a Large (11 pounds) sized load, or if you are using a HE (high capacity) machine, we suggest using 2 or 3 Liquid Laundry Detergent Pods. Number of liquid laundry detergent pods depends on preferred scent strength and load size.
A Regular/Medium sized load of laundry is considered 6 pounds.
For a Regular/Medium (6 pounds) sized load, we suggest using 1 Liquid Laundry Detergent Pod. If a washing machine is about 3/4 full of sheets/large towels, which can be considered a Large (11 pounds) sized load, or if you are using a HE (high capacity) machine, we suggest using 2 or 3 Liquid Laundry Detergent Pods. Number of liquid laundry detergent pods depends on preferred scent strength and load size.
69 Liquid Laundry Detergent Pods are in each box.
Laundry Sauce Liquid Laundry Detergent Pods should be used in place of liquid laundry detergents or powder laundry detergents.
Yes, you can Fabric Softener (Fabric Conditioner) with Liquid Laundry Detergent Pods! However, if you wish to maintain the luxury scent experience of Laundry Sauce Liquid Laundry Detergent Pods, we recommend using our PERFORMANCE LAUNDRY FABRIC SOFTENER together to ensure your clothes come out smelling of luxury.
For details on our product ingredients, please review our Laundry Sauce Product Specifications page on our website (https://laundrysauce.com/pages/product-specifications).
Our Liquid Laundry Detergent Pods use a water-soluble polymer film that is a biodegradable Polyvinyl Alcohol (PVA). If the wash instructions are followed correctly, there should be no residue left after the casing’s dissolution in water.
In the event the laundry wash drum is overloaded the pod may leave a residue on fabric, to remove any pod film, gently scrub the affected clothes with a little dish soap, let them soak for a bit, and then wash them in warm water.
If you decide to use a dryer sheet with a scent different from your Laundry Sauce Liquid Laundry Detergent Pods, this may interfere with the Laundry Sauce scent. If you’d like to maintain the Laundry Sauce scent, we recommend using our Luxury Scented Laundry Dryer Sheets, which are available in all of our fragrances.
To remove any Pod film, gently scrub the affected clothes with a little dish soap, let them soak for a bit, and then wash them in warm water.
For future, here’s how we recommend using the Liquid Laundry Detergent Pods: For front-loading machines, place liquid laundry detergent Pod directly to the back of the bottom of the wash drum, not into the special compartment marked for detergent. For a regular top-loading machine, place liquid laundry Pod directly to the back of the bottom of the wash drum, to evenly distribute the detergent in the water before it hits your clothes. Add clothes and start the machine. Line dry or tumble dry on low heat setting for maximum scent strength.
Yes! We had our team conduct a performance stain test against grease and other oil-like stains, and we’re proud to say that our products performed great! Do keep in mind, however, the level of cleaning performance will depend on many factors. To get the best results every time, make sure to follow the instructions listed on the backside of the Liquid Laundry Detergent Pod packaging.
Many of our customer’s interchange Laundry Sauce Liquid Laundry Detergent Pod scents regularly based on household member preference, we have not reported any concerns about the scents getting mixed up in a noticeable way. Any residual fragrance in the washing machine should not impact the fragrance performance of the next wash cycle.
Great question! We recommend using 1 Liquid Laundry Detergent Pod for Regular/Medium (6 pounds) sized loads, 2 Liquid Laundry Detergent Pods for large (11 pounds) sized loads or high capacity machines. Additionally, you may want to use 2 Liquid Laundry Detergent Pods regardless of load size to ensure previous detergent scents do not interfere with your chosen Laundry Sauce scent. Number of Pods depends on preferred scent strength and load size.
The right number of Liquid Laundry Detergent Pods to use for each load depends on the preferred scent strength, load size and the type of laundry machine that is being used. We recommend using 1 Liquid Laundry Detergent Pod for Regular/Medium (6 pounds) sized loads, 2 Liquid Laundry Detergent Pods for large (11 pounds) sized loads or high capacity machines.
Typically, if a washing machine is about ½ full of clothes/thin towels, which can be considered a Regular/Medium (6 pounds) sized load, we suggest using 1 Liquid Laundry Detergent Pod. If a washing machine is about 3/4 full of sheets/large towels, which can be considered a Large (11 pounds) sized load, or if you are using a HE (high capacity) machine, we suggest using 2 or 3 Liquid Laundry Detergent Pods.
Great question! It is true that Dryer Sheets do leave a small amount of active material behind on fabrics to help reduce static and de-wrinkle. The amount will vary depending on the garment (i.e. cotton, cotton/poly blend, synthetics, etc.).
If you don’t love the idea of Dryer Sheets leaving a small amount of active material behind on your fabrics, our 100% New Zealand Wool Dryer Balls are a great alternative for helping to de-wrinkle fabrics and decrease drying time without leaving any active material on your clothes.
Great question. Using vinegar in-wash will likely effect/lessen the scent strength of the laundry detergent pod. We recommend using our Advanced In-Wash Scent Booster to increase scent strength.
To find your perfect Signature Scent, open up your Laundry Sauce Scent Discovery Set, test each scent sample by spraying on skin or fabric (Do not rub fragrance into skin. Read fabric labels to ensure fragrance is not something that can stain the fabric), determine which scent speaks to you, order your Laundry Sauce laundry bundle in your chosen Signature Scent!
The Laundry Sauce Scent Discovery Set comes with 5 unique luxury scent spray samples (5 x 1.5mL) allowing you to test each Laundry Sauce fragrance prior to purchasing your laundry bundle. These sample sets are pre-packaged and cannot be interchanged prior to ordering. If you know which scent is your favorite and you enjoyed the Sample Set, we have our Fine Fragrance (Eau De Parfum) 50mL available for purchase. (Pro Tip: The scent samples are travel size, you can take them with you to the gym or on your next trip to use as a perfume or cologne.)
The Laundry Sauce Scent Discovery Sets are not refillable. If you enjoyed the Scent Discovery Set, you are ready to upgrade your laundry game with your chosen scent. Additionally, we have our Fine Fragrance (Eau De Parfum) 50mL available for purchase as well!
We do not provide the option to create a custom scent blend from the Laundry Sauce Scent Discovery Set. If you have a fragrance concept you love, we would love to hear about it and take this back to our perfumer's to discuss possibly developing this fragrance!
Great question! Wood-wicks are cut to a specification of .20” wood-wick length above the wax, this allows for the ideal wood-wick length for the initial lighting of the candle. Occasionally, a wood-wick may be cut shorter, which would be considered a defect, causing a wick to have trouble lighting or holding the flame. Additionally, due to the nature of wood-wicks being an all natural product, from time to time, there will be wood grains that cause the fuel source to deviate. The Ultimate wick Channel does a very good job of improving the efficiency and stability of the flame but there might still be some outliers. In the event your Laundry Sauce Luxury 3-Wick Candle (Bougie Parfumée) is having trouble lighting or holding the flame, just let us know and we will work to make this right.
Pro Tip - If the wood-wick is cut shorter than the specified .20” wood-wick length above the wax, you can grab a spoon to pull away wax from the defective wood wick and attempt to light the defective wood-wick to see if it will hold the flame with less wax surrounding it.
In the event you are not satisfied with your purchase and would like to request either a replacement or a refund, we ask that you submit a request to help@laundrysauce.com with the following information:
Yes. In the event you are not satisfied with your purchase and would like to request either a replacement or a refund, we ask that you submit a request to help@laundrysauce.com with the following information:
In the event a replacement or a refund is approved, you are not required to return the product. We would rather save you the hassle and the environment.
All requests for replacements or refunds must be submitted within 30 days of the purchase date.
Please allow for 5 business days from the receipt of your request to process. Refunds may take 1-2 billing cycles to appear on your credit card statement. We will notify you by email when your return has been processed.
In the event a replacement or a refund is approved, you are not required to return the product. We would rather save you the hassle and the environment.
We offer a 100% Satisfaction Guarantee! Returns are on a case by case basis. In the event a return is required, the Laundry Sauce Team will provide detailed instructions on how to ship product(s) back to Laundry Sauce. For more detailed information on our Return / Refund policy, please review (https://laundrysauce.com/policies/refund-policy). Please let us know if you have any additional questions! Contact help@laundrysauce.com if you don't love our products and we will assist you with any replacements or refunds!
The Laundry Sauce Scent Discovery Set is a “Try Before You Buy” option that allows you to determine which Laundry Sauce luxury scent is right for you before going all-in on luxury laundry. We do not accept returns and do not provide refunds for this product. With that said, if $25 is keeping you from trying our luxury scents, let us know and we can work something out ;)
Right now, we are only selling within the USA. If anything changes, we will share an announcement!
We are unable to ship products classified as hazardous materials, such as our Fine Fragrance (Eau De Parfum) and Scent Discovery Set, to these locations because they must be shipped via ground transportation.
Standard or Free shipping: Estimated 5-7 Days. Depending on where you are located within the US shipping may take longer (i.e. Alaska, Hawaii, Puerto Rico). Ridiculously Fast shipping: Estimated 3-5 Days. Teleported Basically shipping: Estimated 2 Days. All timelines will depend on the carrier. Unforeseen delays may occur due to weather, holidays, etc.
For more information please review our Shipping Policy
https://laundrysauce.com/policies/shipping-policy
You can also contact us at help@laundrysauce.com and we can help you with your request.
We rate shop carriers to ensure the best possible service.
Presently, we exclusively sell/ship to anywhere in the United States.
Yes, you will receive a confirmation email once your order has been placed and when your order has shipped.
Once you receive a confirmation email that your order has shipped, you will receive a tracking number, this will allow you to look up the status of your shipment. Please note, not all carriers provide tracking information.
Onward Protection becomes an on-demand concierge service that covers our customers in the event they have shipping issues or are dissatisfied with their first purchase. If you add Onward Protection to your Laundry Sauce order, you'll be able to file a claim with just a few clicks, you'll have the option of receiving a refund or a reorder based on the type of claim, and your claim will be reviewed for approval within an hour. Once the claim has been approved, Onward Protection will submit a replacement order, or issue a refund, on your behalf. You can quickly file a claim through the email that Onward Protection sends you after you place your order, or you can file here.
If you've added Onward Protection to your Laundry Sauce order, you can quickly file a claim through the email that Onward Protection sends you after you place your order, or you can file here.
If you've added Onward Protection to your Laundry Sauce order, you'll have 90 days from the order date to file a claim.
Not a problem! Any replacement orders that are placed by Onward Protection are still insured by Onward.
Shipping for the Laundry Sauce Scent Discovery Set is $6.99 unless otherwise specified during checkout.
Due to shipping regulations, Laundry Sauce is only able to ship the Laundry Sauce Scent Discovery Set “Ground” because it is a Fine Fragrance (flammable liquid).
For payment processing we use Stripe's payment platform, which accepts credit cards, debit cards, and mobile wallets. In more detail, we accept Amazon Pay, Apple Pay, Meta Pay, Google Pay, ShopPay, American Express, Discover, Visa, Mastercard, and Bitcoin.
Thank you for being a part of the Sauciety as a subscribing customer! To check the details of your subscription, visit Laundry Sauce, log in to your account, navigate to your account details, select “Manage Subscriptions'', and update your subscription as needed. You can also contact us at help@laundrysauce.com and we can help you with your request.
We are sorry to hear that you would like to cancel your subscription. With that said, you can decide to adjust the frequency of your subscription or cancel the subscription at any time. We offer the following subscription intervals: 1 month, 2 months, 3 months, 4 months, 5 months, and 6 months. To change or cancel your subscription, visit Laundry Sauce, go to your “Account Details”, select “Manage Subscriptions,” then adjust the “Subscription” interval or cancel your subscription. You can also contact us at help@laundrysauce.com and we can help you with your request.
To view your order history, visit Laundry Sauce, click on “Account” and then go to your Order History. A list of your previous orders will be displayed there.
Yes, Laundry Sauce Rewards Points will expire after 12-months of inactivity. The available Laundry Sauce Rewards Points and expiration date of those points can be viewed from the account dashboard. The estimated expiration date for Laundry Sauce Rewards Points shown in the account dashboard is based on the most recent date of activity.
Yes, customers will receive email notifications 30 days, 14 days, and 7 days prior to the Laundry Sauce Points expiring. The notification will encourage customers to use the points towards their next Laundry Sauce purchase so they don’t miss out!
We get this question a lot, and it’s a great one! Your septic system is sensitive to chemicals that can disrupt the bacteria inside of it. Our Laundry Pod membrane is made from a water-soluble material called Polyvinyl Alcohol (PVA), which dissolves upon contact with water. The Detergent Pods biodegrade into mostly harmless compounds that go on to fuel the circle of life.
Great question! Laundry Sauce Liquid Laundry Detergent Pods are designed to completely dissolve during the wash cycle. If you place Liquid Laundry Detergent Pods directly into the back of the bottom of the wash drum (rather than the dispenser), then place your clothes in the wash drum, start your laundry machine and you should not encounter any of the problems generic laundry pod users report online.
We have collaborated with the top perfumers in the world, designing luxury fragrances blended in North America with premium ingredients, no parabens, no phthalates and no GMOs. Laundry Sauce does not guarantee our formulas to be completely hypoallergenic and thus people with sensitive skin should proceed with caution. In the event Laundry Sauce does irritate your skin, we are happy to provide a full refund.
No, dyes do not aid in cleaning performance, which is why we don't add dyes to our laundry products.
Our laundry products are amazing! However, we highly suggest you use laundry detergent and related laundry products that are marked as “Safe for Babies” to wash children’s clothing.
We do not utilize nut oils, but we do use alcohol in some products. For more information on our products, please review our Laundry Sauce Product Specifications page on our website (https://laundrysauce.com/pages/product-specifications).
Liquid Laundry Detergent Pods should be stored in their original containers, with the lid closed and secured when not in use. Keep Liquid Laundry Detergent Pods out of the reach and sight of children and pets. Recommended storage conditions are 77°F and 50% relative humidity. Storing the Liquid Laundry Detergent Pods in areas of high humidity can cause them to stick together or even break open. If liquid Laundry Detergent Pods stick together, do not try to separate them. Laundry Pods should always be handled with dry hands.
Laundry Sauce Liquid Laundry Detergent Pods are free from parabens, phthalates, and phosphates. Phthalates are thought to be endocrine disruptors and we are happy to say that Laundry Sauce’s Liquid Laundry Detergent Pods currently do not contain any known endocrine disrupting materials.
Laundry Sauce Liquid Laundry Detergent Pod formula is designed to biodegrade into benign compounds that go on to fuel the circle of life. We believe our Laundry Sauce Liquid Laundry Detergent Pods are greywater safe as we have not had any reported issues. If you have any further questions about the biodegradability of our products, please let us know! We would be happy to share specific details.
No, we do not recommend you boil or steam the Laundry Sauce Liquid Laundry Detergent Pods.
Great questions! Laundry Sauce Liquid Laundry Detergent Pods, much like other laundry detergents, typically have a shelf life of approximately 1 to 2 years, depending on storage conditions. The Liquid Laundry Detergent Pods may not spoil in a manner that causes harm, their effectiveness diminishes after roughly 2 years when stored at proper conditions. Our benchmark storage conditions are 77'F & 50% Relative Humidity.
Store the Scent Discovery Set in a cool, dark, dry place.
The Laundry Sauce Scent Discovery Set shelf life, on average, is three to five years, depending on storage conditions.
We do not have a cruelty-free certification. With that said, our Liquid Laundry Detergent Pods are Cruelty Free, Dye Free and Paraben Free.
Our Luxury Fragrance is blended in the USA, our Liquid Laundry Detergent Pods are made in Canada and we package it in the USA.
We do not currently have any development plans to eliminate microplastics (i.e. PVOH) from our Liquid Laundry Detergent Pods as this is essential to creating a mess-free and easy-to-use laundry detergent experience. With that said, PVOH used in Liquid Laundry Detergent Pods is biodegradable, this means that this material won't harm the environment, keeping everything clean and safe for us all. For further information about this topic, we recommend a great journal article published last year: https://www.degruyter.com/document/doi/10.1515/tsd-2020-2326/html?lang=en.
Onward Protection has partnered with Cool Effect, a 501c non-profit climate change organization, to neutralize carbon emissions from your shipments covered with Onward. When you add Onward to your order, you'll be automatically taking action against climate change.
You can contact Laundry Sauce at privacy@laundrysauce.com for all CCPA-related questions. Please review our Privacy Policy for more information.
Yes, we do. Please review our Cookie Policy and Privacy Policy for more information.
Access your account settings and you’ll be able to update your preferences there. You can also contact us at help@laundrysauce.com and we will help you with your request!
Yes. Please review our Terms and Conditions for more information.
No. Please review our Terms and Conditions for more information.
Yes! Our Laundry Sauce Liquid Laundry Detergent Pods and Advanced In-wash Scent Booster bundle is now available on Amazon.
Sabine, our Principal Perfumer and Scent Artist behind Laundry Sauce, has created 6 signature fragrances: Australian Sandalwood, Egyptian Rose, French Saffron, Indonesian Patchouli, Italian Bergamot and Siberian Pine. We also have a number of amazing fragrances in development right now! Sign up for SMS and email for our latest product releases.
We do not have plans to release merchandise at this time. With that said, if you have any exciting merchandise ideas, we would love to hear them! We would be glad to provide your ideas back to the management team!
Our Liquid Laundry Pods are roughly a $1/load, which is a premium price compared to the generic laundry detergent brands. Why? Our Secret Sauce is a collaboration of genius with the world’s top perfumers and the product of countless hours of research and development. By collaborating with the world’s top perfumers, we formulated sophisticated fragrances designed with responsibly-sourced ingredients, leaving your fabrics smelling next level. We didn’t stop there, each oversized 22mL laundry pod is highly concentrated, with 4x more cleaning power than traditional liquid laundry detergents, enriched with bio-enzymes, tackling the toughest stains and reviving fabrics. Additionally, our packaging is produced from 40% post consumer recycled cardboard paper. No plastic jug. Please recycle! Choosing to 'sauce' your laundry isn't just a laundry day decision. It's a lifestyle choice. It's about choosing to break away from the boring, and daring to live like a legend. When you join the Sauciety, you’re not just joining a laundry brand, you’re joining a community of driven, passionate people that want to win at life and smell amazing doing it.
If you want to opt out of emails, newsletters, and other communications, log in to your account and go to your settings, you can update your communication preferences there. You can also contact us at help@laundrysauce.com and we will help you with your request!
Great question. Is it safe to use Laundry Sauce Liquid Laundry Detergent Pods for cleaning floors and kitchen cabinets? It's a great question. Our Liquid Laundry Detergent Pods were meticulously crafted to combat tough laundry stains and infuse a luxurious fragrance into your garments. While we have customers who love our fragrances so much that they consider using the liquid for general cleaning, such as mopping floors or wiping surfaces, it's important to note that these pods are specifically designed for laundry use. We appreciate the compliment, but it's crucial to understand that we cannot guarantee the effectiveness of our laundry pods for alternative purposes. There is a potential risk, especially with materials like wood, which may be sensitive to the ingredients in our formula. Additionally, as we haven't conducted specific product safety or performance testing for uses beyond laundry, we cannot provide guidance on potential damage to surfaces and will not be held liable for any issues that may arise. Our strong recommendation is to use Laundry Sauce as intended—for your laundry needs. We prioritize safety and effectiveness in our product, and using it for purposes other than laundry may lead to unintended consequences. Thank you for your understanding. Your interest in using our product for cleaning purposes is duly noted, and we will bring this suggestion to our product development team. We hope to explore the possibility of expanding our product line to meet a broader range of household needs in the future.